FAQ
Registration
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- How can I change my email address?
- To change your e-mail address log-in to our homepage or if you are already logged in click „my account“. Here you can change your e-mail address at „change e-mail address“.
Shopping process
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- Why can tickets only be picked up in the designated Eventim centre?
- The many sales outlets are licensees of Eventim sp. z o.o.. Services (e.g. pick up of tickets ordered ) of the firm Eventim are only available in its own sales outlet.
Payment, Pickup and Delivery Methods
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- Why can't I choose "prepayment" with some Events?
- The prepayment option is not available when:
· you wish to buy tickets from abroad (prepayment is only available within Poland) or
· the event will take place in less than 10 days (because tickets chosen for prepayment can only be sent after the amount is booked to our account we can only guarantee that you receive your tickets in time within this period.)
If you have chosen tickets for more than one event in one order it can also happen that this option is not available. This results from the combination of events chosen.
Questions AFTER a successful order
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- I ordered tickets on the internet but have not yet received confirmation. Has my order been received?
- It is possible that you do not receive a confirmation due to a wrong e-mail address or other reasons. In this case please contact us at info@eventim.pl. Please provide your complete name, the date of your order and which event. We will then inform you if your order was received or not.
Info
This webshop is part of the eventim-network.