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Find answers to your questions in our help area.

Questions about passwords and user names
"If you have forgotten your password, select ""log in"" on the main page. You will be redirected to the My Eventim tab, where in the Logging section you will find the ""reset password"" option. Enter the email address, which was used to place the order on our website. A link with the option of changing the password will be sent to your mailbox. If you forgot your username when logging in, you can replace it with the email address you used to place your order.
If you have any further questions, please contact us.