1. Definitions:
   
The following terms appearing in these Terms of participation shall have the meanings ascribed to them below:
Voucher – shall mean a bearer coupon issued with a unique identifier, which can be claimed by the User via the website www.eventim.pl.
Service – the Internet ticket agent available at www.eventim.pl which enables ordering, booking and purchase of Tickets.
User – any person using the Service and purchasing a Ticket via the Service
Participant – a person who registers in the discount programme available at www.eventim.pl.
FanBonus – a discount programme organised by Eventim Sp. z o.o. whose Participants shall be entitled to receive points in the form of a Voucher.


2. These Terms of participation in the FanBonus programme (hereinafter the “Terms”) specify the detailed principles of participation in the discount programme called FanBonus, organised by Eventim Sp. z o.o. with its registered office in Warsaw, Mokotowska 49, 00-542 Warsaw, with an authorised share capital of PLN 4,106,000.00, entered into the companies register of the National Court Register by the District Court for the capital city of Warsaw in Warsaw, 12th Commercial Division of the State Court Register, under KRS no. 213454 and VAT no. 526-27-74-751 (hereinafter “Eventim”).
   
   
3. Participation in the FanBonus programme is open to all registered and active users of the online service www.eventim.pl (hereinafter the “Service”) who register in the programme via the website www.eventim.pl/FanBonus (hereinafter the “User/Users”). Registration and participation in the FanBonus programme are free of charge.
   
   
4. For each ticket order placed in the Service, a User shall receive five % (5%) of the price* of the ordered ticket (rounded up to the second decimal place) granted in the form of discount points on the User’s account in the FanBonus programme, subject to the remaining provisions of these Terms (hereinafter the “Points”). The Points shall be added to the User’s account when the bank account of Eventim is credited with the funds constituting the price of the tickets purchased in the Service. However, no points will be granted for the amount which is paid by means of a Voucher.
   
   
5. Points collected in the given calendar year** on the User’s account in the FanBonus programme are summed up, assuming that each 1 (one) Polish zloty representing the amount equal to five % (5%) of the price* of the given ticket (rounded up to the second decimal place). By the end of January in the following calendar year the Users shall receive an e-mail (sent to the address indicated by each user in the Service) containing the Voucher in electronic form, which shall entitle them to obtain a discount upon the purchase of tickets via the Service in the amount equivalent to the sum of the Points accumulated in the previous calendar year, with the reservation that each Point shall be equivalent to 1 Polish zloty (hereinafter the “Voucher”). In the event of cancellation of the order or return of the ordered tickets, the points granted to the User on account of the cancelled or returned order shall be annulled.
   
   
6. A User shall be entitled to claim the Voucher upon purchase of tickets via the Service***, however not later than within twelve (12) months following receipt of the Voucher. The Voucher's expiry date shall be indicated in the e-mail sent to the User. Expired vouchers may not be claimed and the discount referred to in pt. 5 hereinabove shall be null and void upon expiry.
   
   
7. On 1 January of each calendar year, the Points accumulated on the User’s account in the FanBonus programme in the previous calendar year shall be reset to zero subject to the provisions of pt. 5 hereinabove.
   
   
8. During the purchase of tickets via the Service, a User shall be entitled to claim only one (1) Voucher received in the FanBonus programme. The Vouchers may not be claimed in combination with other promotional coupons or other gift vouchers.
   
   
9. Neither the amount of discount arising from the Voucher nor the Points accumulated on the User’s account in the FanBonus programme may be cashed or exchanged for any other products or services. Vouchers may only be claimed in the form of a discount on the price of tickets purchased via the Service. In the event of purchase of a ticket/tickets via the Service for an amount lower than the value of the discount arising from the Voucher, the unused portion of the discount shall be lost.
   
   
10. In the event the User purchases a ticket via the Service and claims a discount arising from a Voucher, and subsequently withdraws from, or cancels the transaction or fails to remit the payment for the purchased ticket, the Voucher shall expire and the unused discount arising therefrom shall be lost.
    
    
11. A Voucher may only be claimed by the User who acquired it in line with the provisions of these Terms. No rights attached to the Vouchers may be transferred to third parties, including without limitations to other users.
    
    
12. In all matters not regulated herein, Users who acquired Vouchers shall be subject to the provisions of the terms of use of Eventim Vouchers.
    
    
13. The User hereby undertakes to provide all information, including the User’s personal data as well as other information, necessary for Eventim in order to meet its obligations, including its tax liability, arising from commonly applicable regulations. Eventim shall be entitled to render receipt of the Voucher contingent on the provision of the aforementioned information or the fulfilment of other obligations arising from commonly applicable regulations.
    
    
14. Eventim hereby reserves the right to cancel the FanBonus programme at its sole discretion before the lapse of the given calendar year. A Voucher shall be provided in exchange for the Points accumulated on the User’s account in the FanBonus programme and the User shall be entitled to claim said Voucher subject to the terms and conditions set forth herein.
    
    
15. In the event of gross violation of the provisions of these Terms, Eventim shall be entitled to block the User’s account in the FanBonus programme.
    
    
16. Any complaints relating to the FanBonus programme should be submitted in writing to the registered address of Eventim Sp. z o.o. in Warsaw, i.e. Mokotowska 49, 00-542 Warsaw, with the following note: “FanBonus.” Written complaints should specify the full name and address of the User, telephone number, date of the event leading to the complaint as well as its detailed description, a justification of the complaint and the complainant’s demands. Complaints relating to the FanBonus programme shall be processed pursuant to these Terms within 14 (fourteen) days following their receipt by Eventim. The User submitting a complaint shall be notified of the decision made by Eventim via registered mail to the address specified in the contents of the complaint.
    
    
17. Eventim reserves the right to amend the provisions of these Terms. Users shall be notified of the changes to these Terms by means of an announcement posted on the www.eventim.pl/FanBonus website. Any changes to these Terms shall enter into force within 14 (fourteen) days following their publication in the manner described in the preceding sentence.
    
    

* Price of the ticket contains the fee payable for the ticket as well as any handling fees and costs of delivery and shall be net of the value of any coupons or gift vouchers as well as of the FanBonus Voucher and any other discounts and rebates. Amounts arising from ticket purchase transactions which are concluded and subsequently cancelled shall not be included in the calculation of the discount

** A calendar year shall run from 1 January to 31 December.

*** FanBonus Vouchers may not be claimed if the purchase takes place via telephone or directly in points of sale of Eventim agents.

As at: December 6th, 2017